FAQ
(Frequent Asked Questions)
- What happen if I selected an item
and put into the shopping cart but do
not proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further execution
by user. After this period, the
merchandise would be taken out from the
cart (quantity be reduced to 0 upon
checkout) and be available for other
customers.
- When will I be billed?
Your credit card will not be billed
until your order is ready to be shipped
out. Please note that all products are
subject to availability.
- Do I have a choice in currency
payment?
At Tricubes , we only transact in
RM Ringgit Malaysia.
- What if I want to return my product?
Please refer to our
Returns & Refunds Policy
- Is my privacy protected?
Please refer to our
Privacy Policy.
- Is my credit card information secure
on the Internet?
We work to protect the security of your
information during transmission by using
Secure Sockets Layer (SSL) software,
which encrypts information you input. As
for credit card information that you
entered during the purchasing process,
it would pass through our site to
payment provider that we used; it is
invisible to us.
Please refer to our
Privacy Policy for
more details.
- What shipping options are available?
Currently, we deliver our products
throughout Malaysia and the world with
reputable courier services and our in
house delivery services. For destination
in Malaysia, we offer free shipping to
all that purchase from us.
Some countries place restrictions on
certain imports, please check with your
local authorities before placing an
order.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery time
depends on the destination address. To
calculate the delivery time, we add the
time it takes for your ordered
merchandise to arrive at our warehouse
from our supplier and the time needed
for the delivery agent to deliver to
your designated addresses. The
following is an estimated time of
delivery.
Standard shipping: 7 - 14 business days.
Customized merchandise would delay the
delivery time by a further advised
period.
Please note that we do not deliver to
P.O. Box addresses.
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